FAQs
FAQs
When will my order ship?
Orders are typically processed and shipped within 3 business days of purchase.
How do I track my package?
Once your order ships, we will send you a tracking number. You can simply visit the carrier's website and enter the tracking number to check the status of your package.
Why can't I track my order on the website?
Please note that tracking information will be available 2-5 days after it is updated.
Therefore, if you cannot find the tracking information for your package, please try again in 1-2 days.
Why isn't my shipping status updated?
Your shipment may be delayed for various reasons. Common reasons for delays include weather disasters or backlogs of goods.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, Discover, and American Express) and debit cards.
What is your return policy?
If you encounter any issues with your order (such as product defects, order errors, or order damage), please contact us within 7 days of receiving your order. We will be happy to assist you and review your request. If approved, we will arrange a replacement for you. Please do not return any items until the review is complete. Our customer service team will review your request and send follow-up instructions. Smashzone-sports.com reserves the right to refuse any return request.
You are responsible for your return shipping costs. Original shipping costs are non-refundable.